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VASG Terms and Conditions __

FULL SERVICE AGENCY

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free & non-binding

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VASG Terms and Conditions – Company details

Name: VASG — Virtual Full Service Agency

Owner: Sebastian Geier

Address: Kolonnenstr. 8, D-10827 Berlin

Phone: + 49 30 232570580

Email: service@vasg.eu

Business hours: Monday to Friday, 09:00 a.m. – 17:00 p.m.

1. Scope

These terms and conditions apply to all contracts concluded between VASG and its clients for the provision of web design and related services. They also apply to future business relationships, even if they are not expressly agreed again. VASG only recognizes conditions that conflict with or deviate from these conditions if their validity has been expressly agreed to in writing.

2. Conclusion of contract

Offers from VASG are subject to change and non-binding. A contract is only concluded through a written order confirmation via email or through the execution of the service in accordance with the offer conditions. Special conditions agreed orally require written confirmation from VASG to be effective.

3. Appointments

Deadline and appointment agreements are only valid after written confirmation from VASG. Email correspondence is recognized as a binding form of communication.

4. Binding orders

An order is considered binding if it has been confirmed by VASG via email. The confirmation takes place informally or through an explicit order confirmation.

5. Order process and guarantee agreements

After receiving the order confirmation and the deposit, VASG begins to carry out the services. Changes and improvements after the first inspection are possible and will be carried out after consultation. Further changes will be billed according to the current hourly rates.

6. Obligations of the client

The client is obliged to check the material provided for copyright infringements and to ensure the corresponding rights. He is liable for all claims resulting from the infringement of copyrights and releases VASG from such claims. If there are culpable delays on the part of the customer, which means that the order cannot be completed on time, the customer is responsible for this. If necessary additional work to complete the job is not completed within 30 days, the entire job quote price will be due, regardless of whether the job is completed or not. In this case, the order loses its deadline, if there is one. After the 30 days have expired and the final invoice has been issued, the order will still be completed, but without specifying a further deadline.

7. Remuneration

Remuneration is based on the price list valid at the time the contract is concluded or based on an individual offer. The hourly rate for services is currently €45,00 plus VAT. Special agreements regarding fixed prices are possible and require written confirmation from VASG.

8. terms of payment

Payment is made 50% when the order is placed and 50% after completion of the service. Invoices are payable without deductions within 10 days of receipt. In the event of late payment, default interest of 8% above the base interest rate of the European Central Bank is due.

9. Warranty and Defects

VASG is committed to carrying out all work carefully. In the event of defects, VASG will repair the defects at the option of VASG. If the repair fails, the client is only entitled to the statutory rights of withdrawal or reduction in price, except in cases of intent or gross negligence.

10. Limitation of liability

In cases of intent or gross negligence, VASG is liable in accordance with the statutory provisions. Liability for slight negligence is excluded as long as it does not affect essential contractual obligations.

11. Self-promotion and rights of use

The client allows VASG to use created works for self-promotion. This includes publication in galleries, on websites or in print media for reference.

12. Permanent support of the website

Our comprehensive website support covers all costs for plugins, including Elementor, cookies, maintenance, updates and fast support. Non-website-specific special tools such as translation applications, booking applications, WooCommerce services, etc. are excluded. We regularly check the functionality of your website and offer technical support and 30 minutes of support time per month. This package is versatile and is suitable for various applications such as writing news articles, creating additional subpages and implementing change requests. You have the option to cancel the contract on a monthly basis with 14 days' notice before the next billing interval.

Description and extra services of permanent care

Contract period

Support is provided monthly for an indefinite period of time and can be canceled monthly at any time. Termination must occur 14 days before the next interval. The invoice is issued on the 15th of each month.

Hosting

We take care of hosting your website, managing the domain, setting up a content delivery network (CDN) and regular backups.

Additional services: hosting and security

Extra CDN plan*

*Standard is already included in the hosting package

featureStandard (included)*Premium
domain(s)0All
bandwidth10 GBUnlimited
CachingStaticDynamic
Under attack modeNoJa
Setting the cache duration (TTL)NoJa
Keep website onlineNoJa
Development modeJaJa
Cache cleanupJaJa
CDN servers on 5 continentsNoJa
SSL supportJaJa
HTTP / 2JaJa
Brotli supportNoJa
HTML, CSS and JS minificationNoJa
Image compression and lazy loadingNoJa
Price0,00€€14,00 plus VAT

Extra Site Scanner Plan

featureBasicPremium
URL scanningDailyDaily
Domain blacklist scanDailyDaily
Comprehensive file scanningNoDaily
File upload scanNoJa
File upload quarantineNoJa
Site Protect modeNoJa
Email threat notificationsNoJa
Send weekly reports via emailNoJa
Manual on-demand scanNoJa
30 days scan historyNoJa
Price€6,99 plus VAT€11,99 plus VAT

SEO & Performance

Our services include continuous performance monitoring and optimization of the website, including functionality and updates. We offer comprehensive visitor and SEO analytics and corresponding optimizations. We guarantee you the creation of a new backlink every month, including research and contact. We also update and change SEO texts and images every month up to 2500 words and 10 images.

additional services

For special services that go beyond the agreed scope, we charge an hourly rate of €45,00, billed every 15 minutes. If special requests or special services are requested for package offers that were not part of the offer, these will be charged at €45,00. However, you will definitely be informed if such special services become subject to payment.

13. Confidentiality Agreement

We are committed to treating all data, especially sensitive data, carefully and always protecting it. It will not be passed on to third parties.

14. Withdrawal

Consumers have a right of withdrawal in accordance with the statutory provisions. The right of withdrawal expires prematurely if VASG has begun to execute the contract after the consumer has expressly agreed and confirmed his knowledge that he will lose his right of withdrawal if VASG has fully fulfilled the contract.

15. jurisdiction

For disputes arising from this contract, the place of jurisdiction is Chemnitz if the client is a merchant, a legal entity under public law or a special fund under public law.

16. Final Provisions

If individual provisions of these General Terms and Conditions are invalid, this will not affect the validity of the remaining provisions. The statutory regulations take the place of the invalid provisions.

Valid since: 05.06.2024

VASG - FULL SERVICE AGENCY FOR web design, web development, content and marketing Abstract logo with pink and purple triangle shapes on the left and blue, turquoise shapes forming a check mark on the right, perfect for web design or SEO projects. Terms and Conditions Privacy Policy
VASG - FULL SERVICE AGENCY FOR web design, web development, content and marketing An image of a solid black square, perfect for minimalist web design or for creating striking visual elements in your marketing campaigns.